PRIVACY POLICY

This privacy policy applies to rivierabooker.com, which is owned and operated by PLANB, a real estate agency owned by Ms. Martina Jurić. This privacy policy describes how we collect and use the information, which may include personal information, you provide on our website https://planb-upravjanje-nekretninama.hr. It also describes the choices available to you regarding the use of your personal information and how you can access and update this information.

DATA COLLECTION

The types of personal information we collect include:
Your first and last name, email address, phone number and home address;
Credit card information (card type, credit card number, name on card, expiration date and security code);
Guest stay information including arrival and departure dates, special requests, comments about your service preferences (including room preferences, amenities or other services used);
Information you provide in connection with your marketing preferences or when participating in surveys, contests or promotional offers;
You can always choose what personal data (if any) you want to share with us. However, if you choose not to provide certain data, it may impact some of your transactions with us.

WE COLLECT DATA AUTOMATICALLY

When you use our website, we also automatically collect data, some of which may be personal data. This includes information such as language preferences, IP address, location, device settings, device operating system, log data, usage time, requested URL, status report, user agent (browser version information), operating system, result (viewer or booker), browsing history, booking user ID and type of data viewed. We may also collect data automatically through cookies.

PURPOSES OF DATA PROCESSING

We use your personal data for the following purposes:
A. Reservations: We use your personal data to complete and manage your online reservation.
B. Customer service: We use your personal information to provide customer service.
C. Guest reviews: We may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers choose the accommodation that best suits them. If you leave a guest review, your review may be published on our website.
D. Marketing activities: We also use your information for marketing activities as permitted by law. When we use your personal information for direct marketing purposes, for example for commercial newsletters and marketing communications about new products and services or other offers that we think may be of interest to you, we will include an unsubscribe link that you can use if you do not wish to be sent messages in the future.
E. Other communications: In other cases, we may contact you by email, post, telephone or SMS, depending on the contact information you provide to us. There may be several reasons for this::

a) We may need to respond to and process your requests.
b) If you have not yet completed your booking online, we may send you a reminder email to proceed with your booking. We believe this additional service is useful to you as it allows you to proceed with your reservation without having to search for accommodation again or enter all reservation information from scratch.
c) When you use our services, we may send you a questionnaire or invite you to leave a review about your experience with our website. We believe this additional service is beneficial to you and us as it allows us to improve our website based on your feedback.

F. Security, fraud detection and prevention: We use information, which may include personal information, to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We may use personal information for risk assessment and security purposes, including user authentication. For these purposes, personal information may be shared with third parties, such as law enforcement authorities where permitted by applicable law and external lawyers.
G. Legal and Compliance: In certain cases, we may need to.

LEGAL PROVISIONS

With regard to purposes A and B, we rely on contract performance: using your data may be necessary for the performance of a contract you have with us. For example, if you use our services to make an online booking, we will use your data to fulfil our obligation to complete and manage that booking under the contract we have with you.
With regard to purposes C-G, we rely on C-G’s legitimate interests: we use your data for our legitimate interests, such as providing the most appropriate content for the website, emails and newsletters, improving and promoting our products and services and content on our website, and for administrative, fraud detection and legal purposes. When we use personal data to pursue our legitimate interests, we will always balance your rights and interests against our rights and interests in protecting your data.
With regard to purpose G, we may also rely on our obligation to comply with applicable law.
Where required by law, we will obtain your consent before we process your personal data for direct marketing purposes.
Where required by law, we will ask for your consent. You can withdraw your consent at any time by contacting us at any of the addresses at the end of this Privacy Policy.
If you wish to object to the processing referred to under C-F and no opt-out mechanism is directly available to you (e.g. in your account settings), please contact info@planb-upravjanje-nekretninama.hr to the extent appropriate.

WHO WE SHARE YOUR DATA WITH

We do not share your personal data with third parties.

SECURITY OF YOUR DATA

PLAN B follows reasonable procedures to prevent unauthorized access and misuse of information, including personal data. We use appropriate business systems and procedures to safeguard and protect information, including personal data. We also use security procedures and technical and physical restrictions on access to and use of personal data on our servers. Only authorized persons have access to personal data in the course of their duties.

HOW LONG WE KEEP YOUR INFORMATION

We will retain your information, which may include Personal Information, for as long as we deem necessary to provide the Services, comply with applicable laws, resolve disputes with a party, and otherwise as necessary to conduct business, including detecting and preventing fraud or other illegal activities. All Personal Information we retain is subject to this Privacy Policy. If you have any questions about the specific retention period for certain types of Personal Information we process about you, please contact us using the contact details provided below.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

We want you to be in control of how we use your personal data. You can do this in the following ways:
You can ask us for a copy of the personal data we hold about you;
You can notify us of changes to your personal data or ask us to correct the personal data we hold about you.
In certain situations, you can ask us to delete, block or restrict the processing of the personal data we hold about you, or to object to certain types of use of your personal data; And
In certain situations, you can also request that we share the personal data you have provided to us with third parties.
If we use your personal data based on your consent, you have the right to withdraw that consent at any time in accordance with applicable law. In addition, if we process your personal data based on a legitimate interest or public interest, you have the right to object to that use of your personal data at any time in accordance with applicable law.
We rely on you to ensure that your personal information is complete, accurate and up-to-date. Please notify us immediately of any changes or inaccuracies in your personal information by contacting us at info@planb-upravajen-nekretninama.hr. We will process your request in accordance with applicable law.

CHANGES TO NOTICES

As our business is constantly changing, this Privacy Policy may also change from time to time. If you would like to see changes to this Privacy Policy from time to time, we invite you to access this Privacy Policy to view the changes. If we make any material changes or changes that affect you (for example, if we begin processing your personal information for purposes other than those set out above), we will contact you before we begin processing.

Plan B, Real Estate Agency
Owner. Martina Jurić, OIB: 51270894060, Srima VII 57A, 22211 Srima
Effective date: 01.1.2025.